Terms and Conditions

It is very important that you carefully read and understand our terms and conditions as by using our website and purchasing any products you are agreeing to them.

These terms will form part of your agreement with The Backpacker, and the words used below have the following meanings:

“You”, “Your”, “Individual”, “Customer” – All persons looking to or have purchased through our website
“The Backpacker”, “Us”, “We”, “Our” – refers to Adlington Barnstaple Ltd trading as The Backpacker

These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you revisit the site.

1. Prices

Goods will only be dispatched once we have received cleared payment. We accept MasterCard, Visa and Paypal and any payments will appear on your bank statement as “The Backpacker”.

Our prices exclude delivery outside of the United Kingdom and any requested expedited services. Delivery pricing is dependent on delivery method, delivery destination and item weight. Please refer to our delivery details page for further information. 

The Backpacker reserve the right to cancel any orders where pricing errors have occurred without notice.

2. Products

We have made every effort to ensure all products being sold are represented truthfully and to the best of our ability. All descriptions, dimensions and images are published as accurately as possible. However, it is important to note that at times, the product could differ slightly to that shown / detailed. An example of this could be the colour of a bag provided on our website is slightly different because of the monitor you are using.

3. Delivery

Once your order has been processed you will receive an email confirming your items have been sent. We will make every effort to deliver your order within the timescales detailed. However, this is an estimate, and delivery within the times quoted cannot be guaranteed.

We will not be liable for any loss caused to you by late delivery over the estimated times provided.

Non Delivery

It is your responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date. If we do not receive any notification within this time period, the buyer shall be deemed to have received the goods.

4. Returns

If for whatever reason you are not happy with your product, you can return it to us for a refund. For further details about our refund process and how to request a return, please click here.

Please be aware that you are responsbile for any returned items until it has reached us. With this in mind, we recommend using a secure delivery method that requires tracking or signature upon receipt.

Any items being returned to The Backpacker must be returned in the same condition as first delivered. All goods must be unused and in their original packaging with any tags and / or labels still attached. We reserve the right to refuse any returns that do not meet this criteria or are returned outside of the 90 day window. If a return cannot be accepted by us, we will contact you to arrange for the item(s) to be sent back to your address at your own expense. Any refused returns that cannot be accepted to your address will be disposed of by us after 30 days of storage.

If you return an incorrect item to us, we will endeavour to locate the parcel and return it to you, at your expense. However, on some occasion this may not be possible. Please note that we cannot accept liability for any returns delivered to us that were not intended for us and we will not be able to compensate for the loss of these items. Any items incorrectly delivered to us that cannot be returned will be disposed of after 30 days of storage.

Faulty items

Our products are inspected and packaged to ensure they arrive in good condition. However, in the rare event that an item arrives damaged or with defects then please follow our returns procedure outlined here. In this circumstance, we will pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

5. Cancellations

We will try to complete all cancellation requests before the time of the order’s dispatch, although we cannot always guarantee this. Once items have been dispatched, we are not able to cancel your order and we would recommend following our returns process as detailed here.

We reserve the right to cancel any order without notice that are subject to pricing errors, stock issues or quality control issues.

6. Taxes on international orders

When ordering from outside of the United Kingdom, there may be taxes, fees or other charges that you may be liable for. Please check with your local customs office before the order is placed to confirm any additional charges, as these charges vary from country to country and is something outside of our control.

If for whatever reason any local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly destroyed. If your item is returned to us, we would not be able to refund any original postage costs and any refunds due will be less any charges imposed on us by the delivery company. If your order is not returned to us, we will not be able to refund your order. 

7. Promotional codes and offers

If you have a valid promotional code then you can enter this during the checkout process to receive the discount. Only one promotional code can be used per order. 

Promotional codes are subject to change and can be withdrawn at any time. We do not accept promotional codes encouraging repeat custom if you cancel your original order.

At times, some of our products may offer a free item along side ordering a product. This free item is subject to availability and ordering the said product doe snot guarantee the customer the free item. Should any products ordered with an attached free item be requested to returned, the free item must also be returned.

8. Copyright

The materials on our website may not be used for any other purpose without prior written permission from The Backpacker. Copying or printing of any images or other materials is only permitted for the sole purpose of placing an order with us.

9. Privacy of information

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us will be sold, rented or loans. For full information about our privacy notice, please click here.

Cookies

We use cookies on our website to provide a more personalised and user-friendly experience for you. The cookies we use do not store personally identifiable information nor can they harm your computer in any way. 

A cookie is a small file and holds a certain amount of data, which the website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly.

By using our website, you agree to the use of cookies. We understand and appreciate that some users may like more individual control over their visit to our website and those who can easily adjust their settings within their browser.

10. Complaints

The Backpacker will undertake to handle a complaint fairly and competently. We will keep you informed at each stage and will endeavour to fully resolve your complaint as quickly as possible – normally within 72 hours.